FAQ

 

SHIPPING

 

Q: Where do you ship?

A: Currently, we only ship domestically (including Hawaii and Alaska, yay!) Unfortunately, we are unable to ship to Puerto Rico, P.O. Boxes, and APO/FPO/DPO military addresses.

 

Q: Do you offer free shipping?

A: Of course we do! Free standard shipping is applied to all domestic orders $50+. For all orders under $50, please see our shipping fees below.

SHIPPING METHOD

COST

DELIVERY TIME
(Including Processing Time)

UPS Standard/Ground
(Order under $50)

$4.95

5-9 Business Days
(Excluding HI and AK)

UPS Standard/Ground
(Order $50 and Over)*

Free

5-9 Business Days
(Excluding HI and AK)

UPS 2 Day**

$19.95

3-4 Business Days
(Excluding HI and AK)

 

Q: When will my Dr. Jart+ order ship?

A: We process and ship out all orders Monday through Friday, excluding holidays. We aim to pick and pack each order within 1-2 business days after you place your order.

Once your order ships, we will send you a shipping confirmation via e-mail with your tracking included. Please note that it may take up to 24-48 hours for your tracking information to update.

 

Q: How long will it take for me to receive my order?

A: If we could have it our way, your order will be on your door step immediately, but unfortunately, that’s not possible. We say allot about two to seven business days for your order to arrive upon shipment. Unfortunately for our outer states (Hawaii and Alaska) it may take a little longer. Sorry!

 

Q: I accidentally inputted the wrong address – what do I do?

A: We understand mistakes happen and will try to do everything that we can do to help you correct the address. Please contact us as soon as possible at hello@drjart.com.

 

Q: What happens if my package is damaged?

A: If your package got damaged during shipment, save the box and merchandise and reach out to us immediately at hello@drjart.com. We will arrange a pick up and definitely look into the damaged package and items.


 

RETURNS

 

Q: What’s your return policy?

A: If you’re unhappy with your product, please e-mail us at hello@drjart.com within 30 days of your purchase. Our team will be able to provide you with a return authorization and our mailing information. If the product is unopened and unused, we will happily provide you with a refund. Shipping fees are non-refundable.

Only items that were purchased directly from us.drjart.com will be accepted. For all products that were purchased through one of our authorized retailers, please contact them directly for assistance.

 

Q: How do I start my return?

A: Please contact our customer service team at hello@drjart.com. We will make sure that we can do everything to help this process be as seamless as possible for you!

 

Q: I processed a return, but I don’t see the money in my bank account. What’s going on?

A: We’re so sorry that it’s taking so long! Sometimes banks take up to 10 business days to process your refund. If the money doesn’t show up within a week, we advise that you contact your bank.

 

Q: Can I return a product that I bought on sale?

A: Unfortunately, only regularly priced items can be returned and refunded at the moment. If you need further assistance, please reach out to us at hello@drjart.com

 

 

PRODUCT

 

Q: Do your products expire?

A: Yes, because our products are cosmetics they all have expiration dates. Our expiration dates are located on the bottom of each product along with the outer casing.

 

Q: Does the Gift Card expire?

A: Our Gift Cards have an expiration date of 5 years from purchase.  Dr.Jart Gift Cards may be used only for purchases in United States at http://us.drjart.com. Dr.Jart is not responsible for lost or stolen gift cards of use without your permission. 

 

Q: What type of skin types are Dr. Jart+ products suitable for?

A: We don’t discriminate! Our products are appropriate for all skin types. If you have any further questions, feel free to shoot us an e-mail at hello@drjart.com

 

Q: What are the active ingredients in each product?

A: For all product related questions, please refer to the product page on the website. Each tab provides active ingredients and how to properly use. If the answer to your questions aren’t readily available, e-mail us at hello@drjart.com and we’ll be more than happy to respond!

 

Q: Where can I buy Dr. Jart+ products?

A: You can find us at us.drjart.com, Sephora.com, or in Sephora stores in the U.S. and Canada.

 

Q: I want to sample your products – where do I go?

A: With every purchase, we include a little sample of our products. You can also visit a Sephora store and a trained Cast Member can definitely help give you samples to try at home!

 

Q: Are your products safe for me if I’m pregnant or breastfeeding?

A: Our products are clinically developed and tested to ensure there are no complications, however, it’s always wise to consult your doctor before making any changes to your daily routine.

 

 

ONLINE ORDERS

 

Q: Can I select the free samples that come in my order?

A: Our team has very carefully selected the samples that are to be given out every order to ensure you have the best customer experience possible. Currently, samples cannot be selected, but if anything changes, we will totally let you know!

 

Q: Do you guys have promo codes that I can use for my order?

A: If you haven’t done so already, please sign up for our e-mails! You will be the first one to know about our new launches and promotions.

 

Q: What forms of payment do you accept?

A: We currently accept Visa, Mastercard, Discover, American Express, JCB, Paypal, ApplePay, and GooglePay!

 

Q: Can I buy a gift card?

A: Of course! You can select the desired amount and add the gift card into your shopping bag. Gift card codes will be e-mailed to the purchaser as soon as the transaction is completed.

 

Q: How do I pay with my gift card?
A: You can redeem your gift card during the check out by entering the gift card code in the field provided.


 

CONTACT US

 

Q: I read through your FAQ and still can’t find the answer to my question. What do I do?

A: We are so sorry! If you’re having additional issues, please e-mail us at hello@drjart.com

 

Q: Are you hiring?

A: We’re always on the hunt for talented and passionate people. E-mail us at hello@drjart.com.

 

Q: I’m a social media influencer and would love to collaborate with you!

A: Please contact us at hello@drjart.com with your information and how you’d like to work with us.

 

Q: I have an urgent issue and want to talk to someone in person. What’s your phone number?

A: We’re not able to offer phone support at the moment. Our customer service team is really great, and they will do everything that they can to get back to you as soon as they can! Please make sure you indicate what the issue is, the order number, account e-mail, pictures, or anything else you think would help us get you your response as soon as possible.